Something Broke.Now What?
The situations that actually bring people to a machine shop, answered straight — including when we are not the right answer.
Most people who call a machine shop are not shopping — something has failed and they need to know what their options are. These pages answer the common situations directly, including what to bring, what it depends on, and when a machine shop is the wrong place to start.
Equipment is stopped and every hour counts.
“My part broke and I have no drawing”
A machine shop can manufacture a replacement directly from a broken component without any drawing: the part is measured, its material identified, and a production-ready drawing produced from the part itself.
What to do →“Equipment is down and I need a part today”
How fast an emergency machined part can be produced depends on three things — whether suitable material is on hand, how much machine time is free, and how tight the tolerances are — not on how urgent the situation is.
What to do →Not an emergency yet — which means there is time to do it properly.
“The part is obsolete and nobody makes it”
An obsolete component can be manufactured from the original part, because obsolescence is a supply problem rather than an engineering one — the equipment still runs and the part is still perfectly makeable.
What to do →“The OEM quoted sixteen weeks”
When an original manufacturer quotes a long lead time on a mechanical component, having it machined locally is frequently faster, because the delay is usually a production scheduling queue rather than anything about the part itself.
What to do →“The bore in my housing is worn”
A worn bearing or pivot bore is normally repaired by boring it oversize and fitting a sleeve, restoring the original dimension without replacing the housing it sits in.
What to do →“The same part keeps failing”
A component that fails repeatedly in the same way is showing a design or material problem, and a machined replacement can be changed to address it rather than reproducing the original weakness.
What to do →“I only need one and nobody will quote it”
A single custom part is normal work for a job shop, which is organised around constant changeover, unlike a production shop whose economics depend on long runs.
What to do →“My excavator bucket or boom pin bores are worn”
Worn excavator bucket, boom, stick and linkage bores can often be restored by machining the damaged bore back to true geometry and fitting the correct bushing, sleeve or pin arrangement rather than replacing the entire assembly.
What to do →“I need a custom pin and bushing set for equipment”
A custom pin and bushing set can be machined from the worn assembly, an existing sample or a drawing, but the critical information is the required fit between the pin, bushing and housing rather than the diameter of any one piece by itself.
What to do →“My shaft is worn — should it be repaired or remade?”
A worn shaft should be repaired only when the remaining shaft is sound and the damaged feature can be restored without creating a weaker or less accurate assembly; otherwise machining a replacement shaft from the original sample is the cleaner answer.
What to do →“The parts I received are out of tolerance”
When parts measure out of tolerance, the first step is confirming that both parties are measuring the same way from the same datums, because measurement disagreements account for a substantial share of rejections.
What to do →Not sure which of these you have?
Call 337-837-2314 with the part in front of you. Five minutes on the phone usually settles it.